Tag Archives: listening

What is Your Listening Block?

Most of us can be found to be guilty of not listening fully when someone is speaking to us. Sometimes this happens even more so with our loved ones. The thinking that “we know them so well that we know … Continue reading

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7 steps in exceptional customer service

It’s an overcast wintery Auckland Saturday when we walk into this car yard with some pretty impressive looking wheels.  My car is way past its use by date and sorely in need of an upgrade.  With some hesitancy – not … Continue reading

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10 tips to enhance your leadership EQ

Leaders have to inspire, challenge and lead others.  Your people will be asking themselves, “Why should I follow him or her?”   In order to be an engaging leader you need to understand and harness the best of your people.  Emotional … Continue reading

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