Dario Nardi on Neuroscience of Personality

Dario NardiDario Nardi, PhD is also the founder and CEO of Radiance House media and books. He is also a founder of UCLA’s Human Complex Systems degree program,   winner of UCLA’s annual Distinguished Teaching award, and author/coauthor of numerous books including Neuroscience of  Personality and “8 Keys to Self-Leadership”. You can find more at  www.radiancehouse.com and www.darionardi.com. Dario will be presenting at the Type conference in Melbourne in October, 2012 with a possible workshop in New Zealand as well.

1. How did you get drawn into the work you are doing currently?

Five years go I used teaching award funds to buy brain-mapping equipment. In retrospect, I took a lot on faith that the device would take me somewhere useful. After my first session with some students, I couldn’t sleep for weeks. It was so exciting! The students found it very meaningful too. To peer inside themselves in a way they’d never done before. Every time I sit down with someone, it’s an opportunity for new observations and connections. And people want to know about the neuroscience of personality, because it’s so personal and also scientific, a wonderful marriage! Now I’m doing workshops, a training program, creating materials, etc. But I keep in mind the topic is still young. There is a lot left to learn.

2. How can we engage our brains better to generate higher levels of motivation and better decision-making?

There’s something I call the engagement curve. Our brains get more active as motivation and/or competent in a task increase. If the task is too easy, too hard, or generally irrelevant to the person, then brain activity goes down.
To go from awareness to action, we need to understand what boosts motivation and competence. Susan Nash has a great coaching methodology for when and how to engage people to increase competence.
Regarding motivation, the possibility of positive feedback tends to motivate people. A manager who gives negative feedback on positive results is begging for low morale. And yes, we rig our systems to do that. For example, UCLA has teaching evaluations but funding for teaching is decided by other factors. So why bother to teach well? And when teaching is poor, why would students be motivated to learn? The underlying issue in this case is a lack of shared purpose. The general lessons: Goals and values should clearly align in all directions, and there should be honest rewards for individuals’ actual performance.
People also get excited when they engage in a design cycle on a product that is meaningful to them. I’ve seen this first-hand. When someone exclaims, “I’m making this, it’s for good, and I’m making it better!” then the person is displaying pride of ownership.
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The power of feedback in leadership development

Getting feedback may not always feel comfortable but it’s definitely a powerful ally and gift in the leadership journey.  Regardless of whether its formal or informal feedback – it invariably enables us to consider things which may previously have been out of our sight, even a blind spot. The insights received from feedback leads us to adapt, modify or change a perceived behavior flaw resulting in improved performance and greater positive impact.

Feedback on our strengths is an even greater enabler.  It helps us leverage and maximize our strengths for even greater results.

“One key to successful leadership is continuous personal change. Personal change is a reflection of our inner growth and empowerment.”
– Robert E. Quinn Continue reading

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The gift of reflection to be a better leader

reflection

Taking time to reflect helps give perspective and make greater sense of events and experiences.  The reflective process inquires, poses questions, gets insights, sees things anew and it builds.  It helps us get to know ourselves and others in a deeper way and is  a healthy and necessary activity for executives and non-executives alike.  As a business leader, if  you are too entrenched in the detail, it is likely that you are not making time for reflection and therefore missing out on the bigger picture of your business and life. Continue reading

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How has 2012 shaped up for you?

The end of the year is a natural marker for us to reflect and take stock of not just the year that was but also to look ahead with some hope, anticipation and planning. Engaging in reflective practice is one of the fundamentals in advancing our deepening wisdom and self knowledge which Socrates and Vedic teachers have been masters in.

Here are three questions you may wish to ponder for both your personal and professional life. Continue reading

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Getting the best out of the Cup

The RWC has kicked off unleashing with it a sense of national pride, passion, fun and excitement.  All these factors also lend themselves to a sense of engagement whether at work or play. High employee engagement is what all employers and business want as research shows a direct correlation with bottom line measures such as profitability and productivity.    Engaged employees produce better results with higher sales, greater teamwork, loyalty and customer service and less absenteeism.

So how do we get the best out of people during the RWC – when they are likely to be distracted, fatigued, and some would rather be watching the games than be at work?

Whether you are a business owner, employee or manager and leader be mindful of the following over the next five weeks.  These issues were discussed at a recent HRINZ (Human Resources Institute New Zealand) leadership SIG meeting in Auckland, attended by over 40 managers and Human Resources professionals from a diverse range of industries and where Coca Cola Amatil – a major RWC sponsor – shared strategies for encouraging employee engagement at work. Continue reading

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What Adidas teaches us about leadership in brands

Brands are all about emotions.  Yes – emotions first, logic second.  The loyal supporters – fans, consumers or followers – are emotionally engaged with the brand story and will willingly give of their preference and pockets to their cherished brands.

But what happens when the brand does something the consumers don’t like – as has been the case of the All Black Jersey and their Corporate Supporter – Adidas.

All Blacks are part of the Kiwi cultural DNA and therefore our core identity. And fans have been hugely upset by the fact that the All Blacks rugby jersey cost almost twice as much in NZ when much cheaper jerseys can be purchased off shore.  And then to add salt to the wound, NZ got removed from some of the sites so Kiwi fans couldn’t even do this!

When fans start to feel taken for granted, “ripped off”, forgotten or disadvantaged in some way, then brand integrity is at stake big time and brand reputation comes under challenge. Continue reading

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7 steps in exceptional customer service

It’s an overcast wintery Auckland Saturday when we walk into this car yard with some pretty impressive looking wheels.  My car is way past its use by date and sorely in need of an upgrade.  With some hesitancy – not sure quite what to expect, I began my car search.   But what happened next and thereafter totally surprised me.   The customer service was nothing short of exceptional.  The net result – I ended up with something just right and had a truly delightful customer experience along the way.

So what made this such a great experience?   Here are 7 things that we valued: Continue reading

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Handling workplace stress without jeopardizing your job or reputation

Tension, stress and relationship challenges are all part and parcel of life – work and home included. The key is not so much that these exist but how one deals with it.

The thing to not do is  “blow up” or wish that the issue will just go away because problems rarely  “just disappear.”  They typically fester and get bigger with time.

Here are a few tips that could help:

• Get to know yourself better. How do you typically react to relationship challenges? We all have our default way of being and reacting.  People can also be either too passive or aggressive neither of which helps.  Learn to be assertive and appropriate.  Continue reading

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11 career tips for getting back on track to a better job

Whether you are in a job that you enjoy or are feeling a bit stale or stuck in, adopting some of the following career management strategies will help you gain momentum:

Your future is created by what you do today, not tomorrow. Robert Kiyosaki

1) Take a pro-active stance in being your own career manager.  If you are waiting for someone else to spot your talents and capabilities, you could be waiting forever. Become your own career manager and take action.

2) Do a realistic talent audit.  Identify your strengths, weaknesses, opportunities and threats. Get feedback from those close to you at work and home about your strengths and weaknesses.  A 360-degree feedback exercise can be very helpful here. Building on your strengths,  especially ones you enjoy,  is vital but take in  areas for development as well. If 5 out of 6 people are stating that you need to pay attention to your listening skills, they can’t all be wrong and this clearly points to the need for developmental action on your part.

3) Have your own vision and goals of what you want out of this job.  Have a few goals that will happen as part of the job rather than having to do something extra. For example, “ I want to increase my network of people who may be good mentors for me in the future. I will do this by …..(action) …..developing and maintaining good relations with my manager, workmates and customers.” Continue reading

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7 cross-cultural insights for business success

living and doing business in another cultureThe business world is now more connected than ever before. And companies with global operations have executives who are doing business with new emerging markets – different countries with diverse cultural groups of locals and other international executives.  While the opportunities for business growth and success are immense, challenges also abound.   At a human level, no matter what the culture is and or what advancements have been made technologically, business at its heart is still about people, relationships and connectivity.

If you are doing business with people from a different culture, how do you minimize misunderstanding and faux pas and maximize good will,  co-operation and success?  How do you not only survive but thrive in a culture vastly different from yours?  In such a potentially challenging context, skills involving a keen sense of observation, attunement, genuine interest and emotional intelligence (EQ) become more poignant.  Cultural intelligence is just as important as any other technical skills relevant to your job. The good news is that this  need not be a minefield of unknowns but a journey of learning, discovery and success.  Continue reading

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